Return & Refund Policy

At Textilo, customer satisfaction is our highest priority. We strive to provide high-quality fashion products and a seamless shopping experience. This Return & Refund Policy outlines the eligibility, process, and conditions for returns, exchanges, refunds, damaged products, and order cancellations.

Return Eligibility

We accept eligible return requests within 7 days from the date your order is delivered.

To qualify for a return, the product must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Include all original tags, labels, and packaging.
  • Be free from stains, odors, damage, or alterations.
  • Be accompanied by the original proof of purchase or order confirmation.

Products that do not meet these conditions may not be eligible for a return or refund.

How to Request a Return

To initiate a return, please contact our customer support team within 7 days of delivery.

Please provide:

  • Customer Name
  • Order Number
  • Registered Email Address or Phone Number
  • Product Name
  • Reason for Return
  • Clear photographs of the product (if applicable)

Email: textilo2@outlook.com

Phone: +91 97206 57678

Please do not return any product without first receiving return authorization and instructions from our support team.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products marked as Final Sale or Non-Returnable
  • Customized or personalized products
  • Gift cards
  • Used or worn products
  • Washed garments
  • Products damaged due to customer misuse
  • Altered products
  • Products returned without original tags
  • Products returned after the return window has expired

Additional product-specific restrictions may apply as mentioned on the product page.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Clear photos of the product
  • Photos of the outer packaging

After reviewing your request, we may offer one of the following solutions:

  • Replacement
  • Exchange
  • Full Refund
  • Partial Refund (where applicable)

The final resolution depends on product availability and the nature of the issue.

Exchanges

Eligible products may be exchanged for another size or available variant, subject to stock availability.

Exchange requests must be submitted within 7 days of delivery.

If the requested size or variant is unavailable, we may offer an alternative product or process a refund where applicable.

Return Shipping Charges

If the return is approved because of a damaged, defective, or incorrect product supplied by Textilo, we may arrange or cover the return shipping cost.

For all other approved returns or exchanges, return shipping and reshipping charges may be the customer's responsibility.

Any applicable charges will be communicated before processing the return.

Inspection of Returned Products

All returned products are inspected upon receipt.

We verify:

  • Product condition
  • Signs of use
  • Original tags and labels
  • Packaging
  • Return eligibility

Refunds or exchanges will be processed only after the returned product successfully passes inspection.

Refund Process

Once your returned item has been received and approved, your refund will be processed to the original payment method.

Approved refunds are generally completed within 5–10 business days.

The time required for the amount to reflect in your account depends on your bank or payment provider.

Cash on Delivery (COD) Orders

For eligible Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another approved refund method.

Our customer support team will contact you if additional information is required.

Order Cancellation

Orders may be cancelled before they are dispatched.

Please contact us immediately if you wish to cancel your order.

Once an order has been shipped, cancellation may not be possible, and the order will instead be handled under this Return & Refund Policy.

Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account.
  2. Contact your bank or payment provider.
  3. If the issue persists, contact our customer support team with your order details.

We will assist you in checking the refund status.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

Textilo

Owner: Gopal Singh

Website: textilo.shop

Email: textilo2@outlook.com

Phone: +91 97206 57678

Business Address:

Suresh Chandra
138, Kaithal Gate, Dehariya
Chandausi
Post Office: Chandausi
District: Sambhal
Uttar Pradesh – 202412
India